Jaken Agencies Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use our website, services, or interact with us in any way.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Physical address
- ID/Passport number (if required for transactions)
b. Non-Personal Information
- Browser type and version
- Device type and operating system
- Pages visited on our website
- Date and time of visit
- Referring website or search engine
c. Transactional Information
- Property inquiries and offers
- Payment details (processed through secure third-party providers)
2. How We Collect Information
We collect information when you:
- Create an account or profile on our website
- Submit property listings or inquiries
- Contact us via phone, email, or our online forms
- Subscribe to our newsletters or alerts
- Interact with our website through cookies and tracking tools
3. Use of Information
We use your information to:
- Provide and improve our real estate services
- Facilitate property listing and inquiry processes
- Communicate with you about listings, offers, or promotions
- Verify your identity for security purposes
- Comply with legal and regulatory requirements under Kenyan law
4. Sharing of Information
We do not sell your personal data. We may share your information with:
- Property owners, buyers, and sellers – to facilitate transactions
- Service providers – for hosting, analytics, payment processing, and marketing services
- Regulatory authorities – where required by law
- Legal representatives – in the event of disputes or enforcement of agreements
5. Cookies and Tracking
We use cookies to enhance your browsing experience, analyze website traffic, and customize content. You can disable cookies in your browser settings, but this may affect site functionality.
6. Data Storage and Security
- Your data is stored on secure servers, with encryption where appropriate.
- We comply with the Kenya Data Protection Act, 2019 and ensure appropriate measures to protect your data against loss, misuse, or unauthorized access.
7. Your Rights Under Kenyan Law
Under the Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for processing your data
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
If you have any questions, concerns, or requests related to your privacy, please contact:
Jaken Agencies Limited
Email: info@jakenagencies.co.ke
Phone 0722988625
Address: Ruprani House, Room 214
